Information overload is an insidious hazard today. We are swamped with waves of health care data from print media, broadcast media, and the various forms of Internet-based information sources. That’s bad enough, but all of us (except for recluse people who hide in caves) hear plenty from our friends, neighbors and acquaintances on a daily basis. How can we possibly take the time to diligently ferret out the communication errors, myths and misinformation? The bad news is we can’t; but the good news is we can develop our own personal coping strategies.
Right now, the best testing ground for misinformation inoculations is The Great Health Care (or, Healthcare, if you prefer) Debate. As I noted, we have enormous volumes of data coming at us from all directions. Common sense tells us that a significant fraction of that data is just plain wrong. We don’t have to be conspiracy theorists to understand that the dissemination of some part of the bad information is intentional, coming from both amateur and professional propagandists.
Since the majority of us don’t have ready access to people who are truly knowledgeable about current health care requirements and practices, we must turn to our asset most-despised by politicians and partisans—common sense. My own knowledge of the health care system is very limited: a long-time interest in the application of information technology to the practice of medicine, and more than ten years as an information technologist for a regional health insurance company. Like many people, I hear a lot of questionable health care “information” that just doesn’t sound right; and I have learned that trying to get to the truth can be time-consuming and often frustrating. At those times I am reminded of an admonition by world-class problem-solver Dr. Gene Woolsey, paraphrased as “before you try a smart-alec solution, try the dumb-bunny one first”. I believe Dr. Woolsey must be an advocate for common sense.
We can be certain of only a small number of easily-verifiable facts about health care costs: (1) usage rates and total costs are higher when there is a third-party payer (health insurer or governmental health program); (2) costs have gone up faster than the rate of inflation for a number of years, and out-of-pocket costs for the insured may have gone up even faster; and (3) a remarkable number of advances in medical technology have become routinely available over the past 40 years, and the cost today of bringing new medicines and other medical technologies to market is accelerating. Beyond these three items, there is mostly speculation and competition between the various political factions to see what group can be most vilified—health insurance companies, hospitals, doctors, pharmacology laboratories, or other players in health care.
THIRD-PARTY PAYERS TAKE IT IN THE NECK
The first fact in the list above is the most difficult to get our hands around, and it is where the most potential for dramatic reduction in costs is hidden. It will also be the the most trying and time-consuming to bring into line. It’s not so much that there’s something sinister involved as it is just human nature. My favorite illustration of this human vulnerability was the time when our family was taking old friends and their middle-school-age son to one of our “special occasion” restaurants. When our friends’ son ordered lobster, his father almost autonomously gasped, “Vince”! Vince calmly and innocently responded, “It’s OK, Dad; Mr. Drake is paying”.
I have to admit that I have also been guilty. All of my employers provided very good health insurance, which covered periodic physical exams / checkups. In one city where we lived, I had an excellent primary care doctor who lived and breathed health maintenance and disease prevention. On every visit the doctor spent the time with me to discuss lab results, review my general health, and make any recommendations for further improvements. But on at least two occasions, the doctor ordered very expensive tests, “just to get an advance look for any emerging changes; and your insurance covers the test”. I really didn’t think to ask about medical necessity, sense of urgency, total cost, or more cost-effective alternate tests. Each time, the results revealed absolutely no signs whatsoever of problems; so I went away relieved, pleased, and giving no thought to charges against my employer’s health care account.
Overuse, waste, and fraud are all much higher where there is a third-party payer, and Medicare is less diligent in prevention, detection and prosecution than are private insurers. Visualize my thoughtless health care experiences, and then multiply them by the millions of people whose health costs are paid by insurance companies or government programs. You then have a feel for the enormous amount of over-use, waste (including purely defensive-medicine costs), and even outright fraud.
Unfortunately, almost all of us bear a measure of the guilt.
THE MYSTERY OF HEALTH CARE COST DETAILS
In a routine visit my dermatologist recently removed two small moles from my chest, and he sent the tissue to the lab for biopsy (because of melanoma in my history). When I received my Explanation Of Benefits (EOB) statements from Medicare and my private Medicare Supplement carrier months later, I was shocked to see the lab fees. Just two days earlier I had heard a similar story of a routine physical exam, told by a well-known television journalist, and his lab fees exceeded $10,000! So now I’m in the process of replaying my dermatologist visit, looking for actions I might have taken and questions I should have asked (like “what is the most common lab fee for this service?”).
My doctor is cost-conscious, and he has discussed cost-effectiveness of therapy options on several occasions; but I doubt if he keeps close tabs on cooperating medical providers, including lab technicians and pathologists, who each have a share in my well-being.
I think we all may have to learn how to be good multi-level shoppers where medical care is involved. But I don’t look forward to the detective-and-auditor efforts necessary to identify and deal with all those medical providers whose cuts of the action show up on my health care statements. Nor will I enjoy trying to get my health insurers to help me to become a wiser medical services consumer.
TECHNOLOGY IS A TWO-EDGED SWORD
Those of us who are not so youth-challenged can remember reading about Magnetic Resonance Imaging (MRI) in Scientific American and other popular technology publications. After explaining how MRI worked, the articles went on to suggest the marvelous potential advantages for health care.
Eventually we were reading about production use of these rare machines. Like many technological innovations the MRI was initially hyper-expensive and difficult for most medical institutions to justify. I can remember driving an elderly relative an unusual distance, at an unusual time of day, for an appointment at the nearest facility with an MRI. Predictably, there were calls for rationing such an expensive tool, made by both politicians and insurers. But truth and common sense won out in the case of the MRI. As with all new technologies, MRI hardware and software costs came down across time and capabilities are continuing to increase. Today the MRI is taken for granted as an extremely important tool in our medical arsenal. (But we have to keep in mind that the cost of the medical specialist personnel involved in MRI efforts have not gone down like hardware and software costs.)
The MRI story is an almost perfect example what we can expect to see repeated over and over, including introduction of new medicines. We are going to have to learn what fraction of total health care costs are due to new technology, and we are going to have to come to terms with its cost-versus-benefits balance.
SO WHAT CAN WE ACTUALLY DO?
There are two things that all of us can do in the health care misinformation war: (1) Maintain a healthy skepticism about any and all health care information until we have satisfied ourselves that it is correct, using our common sense plus any trusted sources of health care expertise that we have developed and tested; and (2) keep our elected Representatives and Senators aware of our beliefs and desires concerning proposed legislation—by Email, phone, letter, smoke signals, or whatever works best.
WORKBOOK EXERCISES
There are a number of areas where the information, or propaganda, doesn’t seem to compute. Here are a few to ponder.
1. Health insurance companies are the villain du jour; but are they really the bad guys in cost escalation?
A. Many Americans get their health insurance through their employers, and virtually every company with 1000 or more employees is self-insured (with a number of companies as small as 100 self-insured). For all of these employees, the employer determines the cost, what is covered, what is excluded, and what rules guide the policy-administration and claims-processing contractors. The employer is also the final authority in appeals.
What is the total number of employees, and covered family members, with this type of health insurance? What fraction of the total number of people with health insurance does this number represent?
B. How many people already have health insurance that provides family coverage for children up to the age of 25?
C. Most of the 50 states have have high-risk pools for liability insurance for drivers with bad records (DUIs, moving violations, etc.). Is there any reason why high-risk pools could not be used for health insurance for people with preexisting conditions?
D. When all health insurers operating under the Blue Cross Association rules were not-for-profit companies, the best of them had overheads around nine percent; that is, 91% of total premium dollars went to pay claims. What is that number today for all health insurers? What is the average profit margin for health insurance corporations (reported in federally required corporation reports)?
2. Can health insurance be extended to an additional 30 million people at no additional cost (or even less cost)?
A. By how many trillion dollars are the Medicare / Medicaid programs underfunded at present?
B. By how many trillion dollars is Social Security underfunded at present (related to health care only by demands on tax monies)?
C. Are there sufficient medical personnel to handle a 30-million person jump in patients?
3. After liability insurance premiums for light aircraft and aircraft parts manufacturers rose to become more than 30% of the cost of a new airplane, the general aviation tort reform bill was signed into law in 1994. Although this was a fairly narrow law for limited liability of certain classes of aircraft manufacturers, the language had broader implications.
The Trial Lawyers Association opposes any attempt to cap the “pain and suffering” amounts in medical liability lawsuits. But is there any reason, other than the objection of lawyers, that would preclude passage of a medical tort reform bill that could cut the legal and defensive-medicine costs of medical care by more than $350 billion per year?